Returns and Exchanges and its Policy
If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 14 days from shipping date. Remember, the cost of shipping will be deducted from your total refund. A return or exchange can be requested by clicking and filling on the Return Form. Please include all of the asked informations to make the process better and faster. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material. Any signs of wear or removal of parts, will result in refusal of your return.
How to return or exchange an item
In order to return an item you need to fill our “Return Form” where we are asking your informations, order and products details and record your request based on the chosen option you asked return or exchange.
It is important that the send back address can be different than the dispatch address! It is depends on our partners and their requests regarding the send backs. To avoid any inconvenience please do not send back anything before you sent the return form and before we did not contacted with you.
Need to know, details about the session:
.- Fill the return form
– We are contact with you with the details of the process, like send back address.
Please note that we are working with third party partners and the delivery times and exchange policy would be different for each partner or manufacturing company. During the information process we are inform you about the details of the delivery times, when you can expect to the exchanged product.
Regarding the refunds the time of that is depends on your bank, you will see the refund show up anywhere between 5-10 business days later if you used Credit Card Payment (Stripe / Apple Pay / Bitcoin Payment or PayPal). If you used bank transfer the refunding process would be a bit longer and in that way we will need further information to take this refund to your bank account.
Click here for the RETURN FORM
If you need further informations please e-mail us at refunds.shop[at]airshowinfo.hu address.